I am Marcus Buchanan currently on a course at Lancaster and Morecambe doing the First Diploma in I.T and technical support I am going to hopefully progress into the Royal Navy as a seaman specialist. I have to do this Blog as part unit 2 task 1.
the I.T industry is a very demanding industry with technology changing so quickly and with almost 60 percent of adults in the U.K having broadband in there household and 80 percent have internet access computers are always in high use this has a high request of I.T engineers and support staff for members of the public with limited but some knowledge to computers.
The general skilled required for the I.T industry are
· Knowledge in the subject =is obvious otherwise you would be a staff member with no use what so ever.
· Easy to talk to =this is so that members of the public feel relaxed with you this makes your job allot easier as well.
· Commitment =required in all jobs as this shows your employer that your not just in it for the money but you also enjoy doing your job.
· Not short tempered = you are going to talk to some stressed members of the public and you not being able to control your temper isn’t going to help.
· Confidence =as you will be talking to different people all the time you can not become shy on people.
· Able to work as a team= as allot of work you will do will be alongside technicians and other support stuff also makes things run easier.
· Time management =so you can always be on time and show employers that you are committed to your job.
· Able to talk to all kinds of people =you will be talking to people with different abilities and from different backgrounds so you need to be able to adapt to treat everyone the same.
· Patience =to keep calm in stressful conversations and to show you have control at all times.
· Manners =every person loves to hear manners over there phone very easily said and who knows they may just pay off.
